Privacy Policy
1) Introduction and Contact Information of the Controller
1.1 We appreciate your visit to our website www.voila-ceramics.com and thank you for your interest. The protection of your personal data is important to us. Below, we inform you about how we handle your personal data when visiting our website and using our services.
1.2 The controller for data processing within the meaning of the General Data Protection Regulation (GDPR) is: Voila Ceramics [Kleiststrasse 9, 65187 Wiesbaden] Email: [info@voila-ceramics.com] Phone: []
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
2) Data Collection When Visiting Our Website
2.1 When using our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our website's server (so-called 'server log files'). This data is collected for technical purposes to display the website to you and to ensure the stability and security of our website. The collected data includes:
The page visited, date and time of access, amount of data sent in bytes, source/reference from which you came to the page, browser used, operating system used, IP address used (possibly in anonymized form)
The processing of this data is based on our legitimate interest pursuant to Art. 6 (1) (f) GDPR to ensure the functionality of the website and prevent misuse.
2.2 Our website uses SSL or TLS encryption to secure data transmission and protect your personal data. You can recognize this by the string 'https://' and the lock symbol in your browser's address bar.
3) Cookies
3.1 To make your visit to our website attractive and to enable the use of certain functions, we use cookies. Cookies are small text files that are stored on your device. Some cookies are automatically deleted after closing the browser (session cookies), while others remain on your device for a longer period and store information such as your settings (persistent cookies).
3.2 You can configure your browser to inform you about the placement of cookies and allow you to decide whether to accept them. Please note, however, that certain functions of our website may not work properly without cookies.
3.3 If personal data is processed through cookies, this is done based on your consent (Art. 6 (1) (a) GDPR) to improve the functionality and user experience of the website.
4) Contact
4.1 When you contact us through our contact form or by email, we process your personal data only for the purpose of handling your request.
4.2 The legal basis for processing this data is our legitimate interest in responding to your request pursuant to Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.
5) Data Processing When Opening a Customer Account
5.1 When you open a customer account with us, we process the personal data required for account opening, as specified in the input form.
5.2 You can request deletion of your customer account at any time by contacting us using the contact details provided above. After deletion of the account, your data will be deleted unless legal retention obligations or a legitimate interest in longer-term storage exist.
6) Use of Customer Data for Direct Marketing
6.1 When you subscribe to our newsletter, we use your email address to regularly send you information about our products and offers. Your email address is required for sending the newsletter. Additional data may be provided voluntarily to address you in a personalized manner.
6.2 The sending is done using the double opt-in procedure, where you verify your registration by clicking a confirmation link in a confirmation email. Your data will be stored until you unsubscribe from the newsletter.
6.3 You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter or by sending an email to the address mentioned above.
7) Data Processing for Order Processing
7.1 To process your order, personal data (such as name, address, payment data) is forwarded to our service providers for payment processing and shipping.
7.2 Payment service providers:
PayPal: When selecting PayPal as a payment method, your payment data is processed in accordance with PayPal's privacy policy (Art. 6 (1) (b) GDPR). Apple Pay: For payments with Apple Pay, we use encrypted payment processing through your Apple ID.
7.3 We store and process your data only as long as necessary to process your order or to fulfill legal retention obligations.
8) Rights of Data Subjects
8.1 You have the right to request information about the personal data we store about you at any time. You may also request the rectification, erasure, or restriction of processing of your data. You can contact us for these purposes (Art. 15, 16, 17, 18 GDPR).
8.2 You have the right to data portability (Art. 20 GDPR) and can withdraw your consent to data processing at any time pursuant to Art. 7 (3) GDPR.
8.3 In case of complaints, you can contact the competent data protection supervisory authority.
8.4 Right to object: You have the right to object at any time to the processing of your personal data if it is based on Art. 6 (1) (f) GDPR.
9) Duration of Storage of Personal Data
The duration of storage of your personal data depends on the legal retention periods and the processing purpose. Once this data is no longer needed and no legal retention periods exist, it will be deleted.
10) Changes to the Privacy Policy
We reserve the right to change this privacy policy to adapt it to legal requirements or changes in our services. The current version can always be found on our website.